Terms and Conditions

1. INTRODUCTION

Welcome to Kalo (the "App"), a mobile application owned and operated by BullTech Core DMCC (the "Company," "we," "us," or "our"), a legally registered entity in the United Arab Emirates (UAE). These Terms and Conditions ("Terms") govern your access to and use of the App, including all related features, functionalities, and services provided therein.

By downloading, installing, accessing, or using the App, you ("User," "you," or "your") agree to be bound by these Terms. If you do not agree with any provision contained herein, you must immediately discontinue use of the App and uninstall it from your device.

We reserve the right to update, modify, or replace any part of these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting within the App or on our website, and it is your responsibility to periodically review these Terms for updates. Continued use of the App after any modifications constitutes your acceptance of the revised Terms. If you have any questions regarding these Terms, please contact us at support@kalo-app.com.

2. DEFINITIONS

For the purpose of these Terms, the following definitions apply:

• "App" – The mobile application developed and operated by BullTech Core DMCC, including all updates, features, and functionalities.
• "Company" – BullTech Core DMCC, a registered entity in the United Arab Emirates (UAE).
• "User" – Any individual who downloads, accesses, or uses the App.
• "AI Processing" – The process of analyzing user-provided data (such as meal images or descriptions) using third-party artificial intelligence models.
• "Third-Party Providers" – External companies or entities that provide AI processing, cloud storage, or other services utilized within the App.
• "Health Data" – Any nutritional, fitness, biometric, or wellness-related information provided by the User and processed within the App.
• "Content" – Any data, including but not limited to text, images, and workout details, submitted by the User.
• "Device" – The mobile phone, tablet, or other electronic device on which the App is installed.
• "App Store Policies" – The terms and refund policies of Apple App Store and Google Play Store, which govern transactions made through those platforms.

3. ELIGIBILITY & USER REQUIREMENTS

3.1 Age Requirement

To use this App, you must be at least 18 years old. By accessing or using the App, you represent and warrant that you meet this eligibility requirement.

3.2 Compliance with Local Laws

You are solely responsible for ensuring that your use of the App complies with all applicable laws, regulations, and restrictions in your jurisdiction. We do not warrant that the App is legally permissible for use in every country.

3.3 Restrictions on Use

You may not use the App:

• If you are located in a country subject to UAE government or international trade sanctions.
• If you have been previously banned or restricted from using our services.
• If you engage in activities that violate any laws, infringe on third-party rights, or interfere with App functionality.

If we discover that you have provided false information regarding your eligibility or that your usage violates these Terms, we reserve the right to terminate or suspend your access without prior notice.

4. ACCOUNT REGISTRATION & ACCESS

4.1 User Accounts

The App may allow you to create a personal account to access certain features. If you choose to register:

• You must provide accurate, complete, and up-to-date information.
• You are solely responsible for maintaining the confidentiality of your account credentials.
• You agree not to share your account with others or allow unauthorized access.
• Accounts may be created using third-party sign-in options such as Sign-in with Apple or Sign-in with Google, if available.

4.2 Data Storage and Access

User data is stored securely on the Company’s servers to enable cross-device access through a centralized account system.

Some health-service measurements and derived views are processed or cached on the device. Kalo also processes the account health profile, saved diary, and selected or derived wellness information on its servers for account features, synchronization, and requested AI features as described in the Privacy Policy.

4.3 Unauthorized Access & Security

You must immediately notify us at support@kalo-app.com if you suspect any unauthorized access to your account. The Company is not liable for any loss or damage resulting from unauthorized use of your account.

4.4 Right to Suspend or Terminate Accounts

We reserve the right to restrict, suspend, or terminate any account at our sole discretion if we determine that:

• The account has been used for fraudulent or unlawful activity.
• There has been a violation of these Terms.
• There is evidence of account compromise or security risk.

5. DESCRIPTION OF SERVICES

5.1 AI-Powered Nutrition & Fitness Insights

The App provides an AI-driven interface for analyzing meal data and tracking health/fitness data. Key features include:

• Image-based or text-based meal tracking with AI-generated estimates of calories, macronutrients, dietary compatibility and other health related data.
• AI-powered responses to food, nutrition, and fitness-related queries.
• Generation of structured data, such as personalized fitness plans and nutritional tables and historic health data analysis.

5.2 Integration with Third-Party Data Sources

The App may connect to Apple Health via HealthKit or to Health Connect on Android, with the device permissions you grant. The categories read and subsequent processing depend on the feature, as described in the Privacy Policy.

5.3 Service Availability & Updates

• The App’s features and services may be updated, modified, or discontinued at any time without prior notice.
• Certain features may be gradually rolled out and may not be available in all regions.
• The Company is not responsible for service interruptions due to maintenance, technical issues, or external factors.

5.4 No Guarantee of Results

The App does not guarantee weight loss, fitness improvements, or specific health outcomes. AI-generated data is purely informational and should not be relied upon as a substitute for professional medical or dietary advice.

6. NO MEDICAL ADVICE DISCLAIMER

6.1 General Disclaimer

The App is not a medical device and does not provide medical, nutritional, or fitness advice. The information, recommendations, and AI-generated outputs provided within the App are for informational purposes only and should not be used as a substitute for:

• Professional medical advice, diagnosis, or treatment.
• Consultation with a licensed dietitian, nutritionist, or fitness expert.

Users should consult a qualified healthcare professional before making any decisions based on the App’s data, especially if they have pre-existing medical conditions, dietary restrictions, or fitness concerns.

6.2 No Doctor-Patient Relationship

Your use of the App does not establish a doctor-patient, dietitian-client, or fitness coach-client relationship. The Company is not liable for any health complications, injuries, or adverse effects resulting from reliance on the App’s outputs.

6.3 Emergency Situations

The App is not designed for medical emergencies. If you experience a health emergency, such as an allergic reaction, severe dietary issue, or medical crisis, you must immediately seek professional medical assistance or call emergency services in your location.

7. ACCURACY & LIMITATIONS OF AI DATA

7.1 AI-Generated Estimates

The App uses artificial intelligence and machine learning models to provide approximations of nutritional data, caloric intake, and dietary recommendations. However:

• The accuracy of results depends on user input quality (e.g., clear images, accurate descriptions).
• The AI may misinterpret or inaccurately classify foods, leading to incorrect nutritional estimates.
• Results may vary based on updates, AI model improvements, or third-party data changes.

7.2 No Guarantees of Accuracy

The Company does not warrant or guarantee the completeness, accuracy, or reliability of any AI-generated outputs. Users are advised to independently verify information, especially when making critical dietary or fitness decisions.

7.3 Third-Party AI Providers

The App relies on external AI processing services for image recognition, natural language processing, and data analysis. These third-party providers have their own limitations, policies, and accuracy thresholds, and the Company assumes no liability for any inaccuracies in their output.

8. THIRD-PARTY SERVICES & DATA SHARING

8.1 Use of Third-Party AI Models

The App integrates with third-party artificial intelligence services (providers) to process user-provided content, including food descriptions and meal images. By using the App, you:

• Acknowledge that your submitted data may be transmitted securely to these external AI platforms for processing.
• Understand that these third-party AI models are not owned or controlled by the Company and may operate under jurisdictions outside your own.
• Consent to such data processing solely for the purpose of generating content required for core App functionality.
• Provider retention depends on the applicable service terms and Kalo’s account settings; a completed response does not guarantee immediate deletion of every provider copy.

8.2 Cloud-Based Storage & Device Syncing

The App uses a centralized backend infrastructure to store select user data on secure servers. This allows users to access their data across multiple devices when logged into the same account.

The Company is not liable for any unauthorized access, device-level loss, or external syncing errors related to user devices or third-party health platforms.

8.3 Third-Party Policies & User Responsibility

Interactions with third-party services are subject to their respective terms, privacy policies, and operational standards. The Company does not endorse, monitor, or assume liability for any third-party practices, including:

• Data retention policies.
• Security measures.
• Service availability and accuracy.

9. USER CONTENT & DATA STORAGE

9.1 Centralized Data Storage

The Company stores the following user data securely on its centralized servers:

• Saved food entries and nutritional results (including text and other saved entry data)
• User-provided personal information such as name, email, and preferences
• User goals (e.g., target weight)

This data supports App functionality and is not sold. Some health-service data is processed locally, while the account health profile and selected or derived wellness information are processed by Kalo’s servers for the features described in the Privacy Policy.

9.2 User Data Collection

Users will be asked to provide personal data (e.g., Name, Height, Age, Weight, daily activity metrics, weight goals, diet preferences, etc.) either directly or via connected services like Apple HealthKit and Android counterparts. This data will be saved on our servers to prevent loss and to enable multi-device access.

9.3 No Liability for Data Loss or Breach

While the Company implements industry-standard security protocols, it is not liable for data loss or breaches arising from:

• User negligence (e.g., lost credentials)
• Device compromise
• Third-party cloud provider outages

10. PRIVACY POLICY & DATA HANDLING

10.1 Separate Privacy Policy

The Company maintains a Privacy Policy describing the collection, use, sharing, retention and deletion of personal data. The Privacy Policy is a notice about these practices, not a blanket grant of consent.

10.2 What Data Is Processed?

The Company collects and processes the following categories of data:

• Saved food entries, meal descriptions and nutritional results
• Account, profile and wellness information (such as name, email, weight goal and relevant health data)
• Limited usage, subscription and device information, as described in the Privacy Policy

Some health-service measurements and derived views remain on the device. The account health profile, saved diary and selected or derived information may also be processed by Kalo's servers and, for an approved AI Summary, the identified AI provider, as described in the Privacy Policy.

10.3 No Sale of User Data

The Company does not sell or rent user data.

The Company does not sell health data or use health-service data for advertising. Limited product-usage and subscription events may be sent to PostHog for analytics, as described in the Privacy Policy.

10.4 User Consent & Control

Your choices include:

• Initiating an AI feature when you want it; AI Summary separately asks for approval before its disclosed context is sent to the named provider.
• Changing device health permissions, withdrawing AI Summary approval in Kalo settings, and requesting account deletion in the app or through the website.

10.5 Third-Party Privacy Practices

The App uses third-party services with their own privacy policies and systems. The Company remains responsible for its selection and management of providers under applicable law.

11. PAYMENTS, SUBSCRIPTIONS & REFUND POLICY

11.1 Paid Features & Subscription Plans

The App may offer premium features, in-app purchases, or subscription-based services that require payment. Users can access these through the Apple App Store or Google Play Store, and the following terms apply:

• Subscription plans may be monthly, yearly, or one-time purchases, depending on the feature.
• Pricing is clearly stated before purchase and is subject to change at the Company’s discretion.
• Some features may be available under a free trial, after which automatic charges may apply unless canceled.

11.2 Payment Processing & Security

• All payments are processed securely via Apple App Store and Google Play Store billing systems.
• The Company does not store or handle credit card information.
• Users are responsible for ensuring they have a valid payment method linked to their app store account.

11.3 Automatic Renewals & Cancellation

• Subscription plans may auto-renew unless canceled before the renewal date.
• Users can manage or cancel subscriptions via their Apple ID or Google Play settings.
• Cancellations take effect at the end of the current billing cycle, and users will retain access until then.

11.4 Refund Policy

• All refund requests must be directed to the respective app store provider. The Company does not process refunds directly.
• Refunds may be granted at the discretion of Apple App Store or Google Play Store policies.
• If a refund is granted, access to paid features may be immediately revoked.

11.5 Price Changes & Modifications

The Company reserves the right to adjust pricing or subscription terms at any time. Any changes will apply to future billing cycles and will be communicated via app notifications or email (if applicable).

12. PROHIBITED CONDUCT

By using the App, you agree not to engage in the following prohibited activities:

12.1 Misuse of AI Features

• Uploading false, misleading, or manipulated content for the purpose of deceiving AI-generated results.
• Using AI-generated data in a harmful or unethical manner.

12.2 Unauthorized Access & Security Violations

• Attempting to hack, disrupt, or compromise the App’s functionality.
• Reverse-engineering, decompiling, or tampering with the App’s code.
• Using automated tools, bots, or scripts to interact with the App.

12.3 Unlawful & Harmful Activities

• Using the App in any jurisdiction where AI-based health tracking is restricted.
• Violating any applicable laws, regulations, or third-party terms.
• Uploading or sharing content that is illegal, defamatory, harassing, or discriminatory.

12.4 Violations & Enforcement

If you engage in any prohibited conduct, the Company reserves the right to:

• Suspend or terminate your account without prior notice.
• Report violations to law enforcement authorities if applicable.
• Pursue legal action for damages or losses caused by your misconduct.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 Ownership of the App & Content

• The App, including its software, trademarks, and branding, is the exclusive property of BullTech Core DMCC.
• All rights, including but not limited to copyrights, trademarks, and patents, are reserved by the Company.

13.2 Limited User License

• Users are granted a non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes only.
• Users may not modify, distribute, resell, or create derivative works based on the App’s software or services.

13.3 User-Generated Content

• Any content submitted by the User (such as meal images, text inputs, or workout logs) remains the property of the User.
• However, the User grants the Company a limited license to process such content for the sole purpose of providing AI-generated outputs.
• The Company does not claim ownership over user-generated content and does not sell or commercialize it.

13.4 Copyright Violations & DMCA Compliance

If you believe that your intellectual property rights have been infringed, you may submit a copyright infringement notice to legal@kalo-app.com in compliance with applicable laws, including the Digital Millennium Copyright Act (DMCA) where applicable.

14. THIRD-PARTY INTEGRATIONS (e.g., Apple Health, HealthKit)

14.1 Use of External Health Data Sources

The App may integrate with third-party health and fitness platforms, such as:

• Apple Health via HealthKit
• Health Connect on Android
• Supported health and fitness sources connected through those platform services

Users may choose to sync health data voluntarily, and all integrations are subject to the respective third-party provider’s privacy policies.

14.2 Local and Server Processing

• Some raw health-service measurements and derived views are processed or cached on the device.
• The account health profile and selected or derived wellness information may be processed on Kalo's servers and, after AI Summary approval, by the identified AI provider as described in the Privacy Policy.

14.3 User Responsibility & Permissions

• Users are responsible for managing their own permissions through device settings.
• Disabling access to third-party health data may impact the functionality of certain features.
• The Company is not liable for errors, discrepancies, or data inaccuracies in third-party services.

15. LIABILITY LIMITATIONS & INDEMNIFICATION

15.1 No Liability for Health Outcomes

The Company disclaims all liability for:

• Inaccurate AI-generated nutrition or fitness data.
• Any injuries, health issues, or adverse effects resulting from reliance on App-generated recommendations.
• Any harm resulting from incorrect or incomplete user input.

15.2 Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

• Any direct, indirect, incidental, or consequential damages, including but not limited to loss of health, data, profits, or business.
• Any errors, inaccuracies, or service interruptions caused by technical issues, third-party services, or AI processing limitations.
• Unauthorized access to, or alteration of, user content by third parties.

15.3 Indemnification by Users

By using the App, you agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims, liabilities, or expenses arising from:

• Your misuse of the App or AI-generated data.
• Your violation of these Terms.
• Any third-party claims related to your content or actions within the App.

16. APP AVAILABILITY & TECHNICAL ISSUES

16.1 No Guarantee of Uninterrupted Service

• The Company does not guarantee that the App will be available at all times or that it will function without errors, interruptions, or security vulnerabilities.
• The App may experience downtime due to maintenance, updates, server failures, or external disruptions.

16.2 User Responsibility for Device & Connectivity

• Users are responsible for ensuring that their device, operating system, and internet connection are compatible with the App.
• The Company is not liable for service disruptions caused by user-side issues, including outdated software, hardware failures, or poor network conditions.

16.3 Software Updates & Compatibility

• The Company may release updates, patches, or new versions of the App to improve functionality or security.
• Users may be required to download and install updates to continue using the App.
• The Company reserves the right to discontinue support for older versions of the App.

17. TERMINATION & SUSPENSION OF ACCOUNTS

17.1 Company’s Right to Terminate or Suspend Accounts

The Company reserves the right to terminate, suspend, or restrict access to the App without notice if:

• A User violates these Terms or any applicable laws.
• Fraudulent, illegal, or abusive activities are detected.
• The Company ceases operations, discontinues the App, or undergoes a legal or business restructuring.

17.2 User-Initiated Account Deletion

• Users may initiate account deletion in Kalo settings or request it through the account-deletion page on kalo-app.com.
• Deletion removes active account records through a resumable process. Some financial records are pseudonymized and retained, and provider copies, logs, analytics history and backups follow the practices described in the Privacy Policy.
• Account deletion does not entitle the user to a refund for any unused services.

17.3 Effect of Termination

Upon termination of an account:

• The User’s access to the App and its features will be revoked.
• Any remaining subscription term will not be refunded, unless otherwise dictated by App Store or Google Play refund policies.

18. GOVERNING LAW & JURISDICTION

18.1 Applicable Law

• These Terms are governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE).
• If the App is accessed from outside the UAE, the User is responsible for ensuring compliance with local laws.

18.2 Dispute Resolution

• Any disputes arising from these Terms shall first be attempted to be resolved through negotiation and mediation.
• If mediation fails, disputes shall be resolved through binding arbitration in the UAE, in accordance with UAE arbitration laws.

18.3 No Class Action Rights

• Users agree that any claims must be filed on an individual basis and may not be consolidated into a class action lawsuit.

19. FORCE MAJEURE

19.1 No Liability for Uncontrollable Events

The Company shall not be held liable for any failure or delay in performance due to events beyond its control, including but not limited to:

• Natural disasters (earthquakes, floods, fires, pandemics).
• Government-imposed restrictions or regulatory changes.
• Cyberattacks, hacking incidents, or data breaches.
• Power outages, network failures, or third-party service disruptions.

If such an event prevents the Company from delivering its services, affected obligations will be suspended until normal operations resume.

20. USER SUPPORT & CONTACT INFORMATION

20.1 Support Services

• The Company provides limited user support via email at support@kalo-app.com.
• Response times may vary based on inquiry volume and business hours.

20.2 Reporting Issues or Violations

• Users may report bugs, technical issues, or violations of these Terms via support@kalo-app.com.
• The Company is not obligated to address every report, but will investigate serious issues that impact App functionality.

21. ELECTRONIC COMMUNICATIONS CONSENT

21.1 Agreement to Receive Electronic Notices

By using the App, you consent to receive:

• Legal notices, updates, and policy changes via email or in-app notifications.
• Promotional communications (if opted in), which can be unsubscribed from at any time.

21.2 No Paper Copies

All legal notices will be provided electronically, and Users waive the right to receive paper copies of communications.

22. UPDATES & MODIFICATIONS TO TERMS

22.1 Right to Modify Terms

• The Company reserves the right to modify, amend, or replace these Terms at any time.
• Any changes will be effective immediately upon posting within the App or on our website.

22.2 User Responsibility to Review Updates

• Users are responsible for regularly reviewing these Terms to stay informed of changes.
• Continued use of the App after updates constitutes acceptance of the modified Terms.

23. SEVERABILITY

23.1 Partial Invalidity Does Not Affect Entire Agreement

• If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

24. WAIVER & NON-ENFORCEMENT

24.1 No Waiver of Rights

• Failure by the Company to enforce any provision does not constitute a waiver of its rights.
• Any waiver of rights must be in writing and explicitly stated.

25. ENTIRE AGREEMENT

25.1 Supersedes All Prior Agreements

• These Terms constitute the entire agreement between the User and the Company.
• They supersede all prior communications, agreements, or understandings, whether written or oral.

25.2 No Reliance on External Representations

• Users acknowledge that they are not relying on any statements, representations, or promises outside of what is explicitly stated in these Terms.