In the app
Use Kalo settings
Open Kalo and go to:
Settings → Account → Delete Account
Follow the prompts to confirm deletion.
Account & privacy
Delete your Kalo account
You can delete your account in Kalo. If you cannot access the app, you can request deletion by email instead.
How to request deletion
Outside the app
Email Kalo support
Send a request to support@kalo-app.com with the subject Delete my Kalo account.
Email support about deletionInclude the email address on your Kalo account or the sign-in method you used, such as Apple, Google, or email. Include an address where we can reply if it differs from your account email.
Never send your password or health information. Support may need to verify that you own the account before deleting it.
What happens to your data
Data removed
Deletion closes your Kalo account and starts a resumable removal of its active records, including your profile, preferences, goals, and saved food entries. If a server step fails, cleanup is retried.
The app also removes account-specific data from the device used to request deletion. If that local cleanup is incomplete, the app keeps a protected retry record and tells you it is pending. Data on another offline device is not erased remotely. Original records in Apple Health or Health Connect remain with those services and are managed through your device settings.
Limited records we may retain
Some transaction and financial records are pseudonymized and retained for legal, accounting or dispute purposes. Copies in analytics and AI provider systems, logs and backups follow their applicable deletion and expiry procedures. We may also retain a limited record of your request and related correspondence.
For an email request, support will reply to your verified address when deletion is complete and explain any records that must be retained. For in-app deletion, follow the completion message in Kalo.
For more detail, read our Privacy Policy.
Subscriptions are separate
Cancel your store subscription separately
Deleting your Kalo account does not itself cancel an Apple App Store or Google Play subscription. Cancel with the store that bills you to stop future renewals.
Apple App Store
On your iPhone or iPad, open Settings → your name → Subscriptions. Select Kalo, then tap Cancel Subscription and follow the prompts.
Apple's cancellation instructionsGoogle Play
On Android, open subscriptions in Google Play with the Google Account that pays for Kalo. Select Kalo, tap Cancel subscription, and follow the prompts.
Google Play's cancellation instructions